Effective Date: July 20, 2026

Confidence Forward Job Prep (“Confidence Forward,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share information when you visit www.confidenceforwardjobprep.org, schedule a consultation, register for a workshop, purchase a service or product, or otherwise communicate with us.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you:

• Complete a consultation or intake form

• Schedule a coaching session or workshop

• Register for an event

• Purchase a service, package, course, journal, or other product

• Subscribe to emails or promotional communications

• Contact us by email, telephone, social media, or website form

• Participate in a survey, evaluation, or feedback form

The information collected may include:

• First and last name

• Email address

• Telephone number

• Mailing or billing address

• Employment history

• Education, skills, career interests, and career goals

• Resume and job-search information

• Appointment and workshop preferences

• Information included in messages, forms, surveys, or uploaded documents

• Payment and transaction information

• Any other information you voluntarily provide

Please do not submit Social Security numbers, bank account information, medical records, passwords, or other highly sensitive information through our general website forms or email unless specifically requested through a secure method.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies. This information may include:

• Internet Protocol address

• Browser and device type

• Operating system

• Pages viewed

• Date and time of visits

• Referring website

• General geographic location

• Website interactions and navigation activity

This information helps us understand how visitors use the website, improve its performance, and maintain website security.

3. How We Use Your Information

Confidence Forward may use your information to:

• Provide career coaching and job-preparation services

• Review or create resumes and career materials

• Prepare for coaching sessions, consultations, and workshops

• Process registrations, appointments, purchases, and payments

• Communicate about services, appointments, events, or account activity

• Send requested resources and digital materials

• Provide customer support

• Personalize services and recommendations

• Maintain business, financial, and attendance records

• Improve our website, courses, workshops, and services

• Request feedback or program evaluations

• Send marketing communications when permitted

• Prevent fraud, misuse, or security threats

• Comply with legal, regulatory, tax, or contractual obligations

We will not use your information for purposes that are materially different from those described in this policy without providing appropriate notice.

4. Payment Information

Payments may be processed through third-party payment processors or website service providers. These providers may collect payment card numbers, billing addresses, and related transaction information under their own privacy policies and security practices.

Confidence Forward generally does not directly store complete debit or credit card numbers. We may receive limited transaction information, such as the purchaser’s name, payment status, service purchased, transaction date, and amount paid.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Keep the website functioning properly

• Remember visitor preferences

• Measure website traffic and performance

• Understand how visitors interact with our pages

• Support scheduling, payment, or form features

• Improve marketing and website content

You may be able to control or disable cookies through your browser settings. Disabling cookies may affect the operation of certain website features.

6. How We Share Information

Confidence Forward does not sell or rent personal information.

We may share information only when reasonably necessary with:

• Website hosting and management providers

• Scheduling and appointment platforms

• Payment processors

• Email and communication providers

• Virtual meeting platforms

• Professional service providers, such as accountants, consultants, insurers, or legal advisers

• Partner organizations when you authorize or request the sharing

• Government authorities or other parties when required by law

• Parties involved in protecting our legal rights, safety, property, clients, or business

Third-party providers are permitted to use information according to their own agreements, privacy practices, and legal responsibilities.

When Confidence Forward provides services through a school, nonprofit organization, employer, or community partner, certain attendance, participation, completion, or program-evaluation information may be shared with that organization as permitted by the applicable agreement and law. We will not intentionally share detailed personal career information outside the agreed purpose without authorization unless legally required.

7. Email and Marketing Communications

We may send emails concerning:

• Appointment confirmations and reminders

• Workshop registration

• Service updates

• Resources requested by you

• New programs, events, courses, or promotions

You may unsubscribe from promotional emails by using the unsubscribe option in the message or contacting us directly. Even after opting out of promotional messages, you may still receive necessary communications related to appointments, transactions, services, or legal notices.

8. Resume and Career Information

Career coaching may involve personal documents and information, including resumes, employment history, educational background, references, career goals, and interview responses.

We use this information to provide the services requested. Clients should review all resumes, applications, profiles, and career documents for accuracy before submitting them to employers.

Confidence Forward will not knowingly contact an employer, submit an application, or share a client’s resume with an outside organization without the client’s authorization, except where services are being delivered through an authorized partner program that clearly permits such activity.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email system, electronic transmission, or data-storage method can be guaranteed to be completely secure. You submit information electronically at your own risk and should avoid sending highly sensitive information through unsecured channels.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide requested services

• Maintain client and business records

• Complete transactions

• Resolve disputes

• Enforce agreements

• Meet tax, insurance, legal, and regulatory obligations

Information that is no longer needed may be securely deleted, destroyed, or anonymized when reasonably practical.

11. Your Privacy Choices

You may contact Confidence Forward to request that we:

• Confirm whether we maintain personal information about you

• Correct inaccurate or outdated information

• Update your contact preferences

• Stop sending promotional communications

• Delete certain information, where legally and operationally permitted

Some information may need to be retained for payment records, taxes, legal obligations, completed services, fraud prevention, dispute resolution, or enforcement of agreements.

To submit a privacy request, email aricamc@confidenceforward.net. We may need to verify your identity before completing the request.

12. Children’s Privacy

The Confidence Forward website is not directed to children under 13, and we do not knowingly collect personal information online directly from children under 13 without appropriate parental or legal guardian authorization.

If we learn that personal information from a child under 13 was collected without proper authorization, we will take reasonable steps to delete it. A parent or guardian who believes a child has submitted information may contact us at aricamc@confidenceforward.net.

Services involving minors may require the consent of a parent, guardian, school, or authorized partner organization.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, job-search platforms, social media pages, scheduling services, video-meeting platforms, payment processors, or community resources.

Confidence Forward does not control and is not responsible for the privacy, security, accuracy, or content practices of third-party websites. Visitors should review the privacy policy of each third-party service before providing personal information.

14. Social Media

When you communicate with Confidence Forward through Facebook or another social media platform, your information may also be collected and processed by that platform. Your activity is subject to the social media provider’s privacy policy and settings.

Do not send highly sensitive personal information through public comments or social media messages.

15. Photographs, Testimonials, and Recordings

Confidence Forward will obtain appropriate permission before intentionally using an identifiable client’s photograph, video, recording, testimonial, success story, or personal statement for advertising or promotional purposes.

Participation in a workshop or service does not automatically give Confidence Forward permission to publicly use a participant’s image or personal story unless consent has been provided.

Virtual sessions will not be recorded without notice and appropriate consent.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website practices, technology, or legal obligations.

The revised policy will be posted on this page with an updated effective date. Continued use of the website after an update means that the revised policy will apply to future interactions.

17. Contact Us

Questions, concerns, or requests regarding this Privacy Policy may be directed to:

Confidence Forward Job Prep
Founder: Arica McConnell
Website: www.confidenceforwardjobprep.org
Email: aricamc@confidenceforward.net
Phone: 423-400-6545
Chattanooga, Tennessee

18. Legal Notice

This Privacy Policy is intended to describe Confidence Forward’s general privacy practices. It does not create contractual rights beyond those required by applicable law. Privacy requirements may vary depending on the services provided, the information collected, the ages of participants, and agreements with schools, employers, nonprofit organizations, or other partners.